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News : KSEB to Appoint More Staff at Call Centre
Thiruvananthapuram, India, July 5, 2016 -- KSEB has informed that it will strengthen the call centre by appointing more staff. The decision follows a report by Thiruvananthapuram Express which highlighted difficulties in registering complaints through the interactive voice response system of the centre.
KSEB officials, who admitted to the fault, said that shortage of staff has made it impossible for them to handle the increasing number of complaints. "Ever since the new government publicised the system, the centre is getting numerous calls from across the state. At present 42 personnel work at the centre and the number will be raised to 50 shortly," officials said.
The centre receives around 2,500 calls a day of which nearly 1,000 are registered through IVRS without the help of executives. "The process of selecting staff to the centre from among the senior assistants under the board has begun," they added. The board has also decided to bring in all electrical sections in the state under the coverage of call centre soon. "670 of the total 760 sections will be brought under its coverage this month. Rest will be included in a time-bound manner," officials said.
Meanwhile, Power Minister Kadakampally Surendran’s office has appealed to the public to use the call centre number for ordinary power shortages. "The minister’s mobile and office numbers were publicised for the public to register long-pending complaints or in times of emergencies. But ignorant people use them to register ordinary complaints," the office said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
Published: Wednesday, July 6, 2016