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News : KT Signs with AWS, Talks Other Opportunities with Amazon

#contactcenterworld, @kt_corp, @awscloud

Seoul, South Korea, June 9, 2021 -- KT partnered with Amazon Web Services (AWS), a cloud provider, to collaborate on artificial intelligence (AI) and cloud-related endeavors.

The two companies signed a strategic collaboration agreement Wednesday.

KT has been actively reaching out to external firms in the past year—a move to strengthen its business-to-business side which provides IT services for corporate clients. AWS, which is a division of Amazon, is its first multinational partner.

The first area of cooperation is AI-based services. The two will work together to develop AI technology and services for corporate clients and general customers.

One area that the two already overlap is IT tools for call centers. Through KT’s AI Contact Center and Amazon Connect from AWS, they will offer software and automated voice response for call center operators. The plan is to co-develop more business-to-business opportunities on top of their existing services.

In regards to corporate cloud services — another area of overlap — KT and Amazon Web Services will roll out a "hybrid" service that allows access to KT’s data center, cloud and the AWS cloud as well. The release will take place in the second half.

"We anticipate the partnership with Amazon Web Services will particularly benefit our local corporate clients," KT said in a statement, adding the company is planning to enable KT clients to use the AWS cloud overseas and vice versa if Amazon’s foreign clients come to Korea.

In addition, KT and Amazon said they will develop opportunities in media, but did offer details.

#contactcenterworld, @kt_corp, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://koreajoongangdaily.joins.com


About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Back To The Basics

Read today's tip or listen to it on podcast.

Published: Thursday, June 10, 2021

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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