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News : Kurmi Software Joins Cisco SolutionsPlus Program

#contactcenterworld, @kurmisoftware, @Cisco

New York, NY, USA, June, 2022 -- Kurmi Software, a UC provisioning platform for enterprise collaboration, has joined the Cisco SolutionsPlus Program to extend the global availability of its solutions across Cisco’s channel ecosystem. Through this membership, Kurmi is now the exclusive UC management provider on the Cisco’s Global Price List, making it easy for Cisco customers to purchase the solution directly from one source.

The Cisco SolutionsPlus program makes it easier for businesses to find and purchase compatible solutions which meet specific business needs. In a market dealing with increasing complexity across multiple solutions, on-premises, in the cloud or in hybrid environments, simplification is increasingly important for Cisco's customers. 

Pascal Moindrot, COO, Kurmi Software says, "Many of our customers come to us wanting a turnkey replacement for Cisco Prime Collaboration Provisioning. We help IT administrators with a number of capabilities from workflow automation, reporting, role-based access control, zero-touch provisioning and support for Webex Suite and Contact Center. With our help, UC features and apps are easier to deploy, administer and delegate, saving time and generating faster and more significant ROI."

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"Cisco and Kurmi have been working together over a decade. Since we have discontinued our Prime Collaboration Provisioning offering, we are delighted to integrate even more closely with their best-in-class product suite," says Wade Hamblin, Director of Product Management at Cisco. "Kurmi Software Suite was an obvious choice for the SolutionsPlus program, as it offers robust and scalable management of both on-premise and cloud architectures, and thereby supports our cloud strategy allowing our customers to migrate at their pace."

"Being selected by Cisco to be the only SolutionsPlus partner to help simplify the day-to-day provisioning of UC and Contact Center solutions is a huge privilege for us and demonstrates the level of trust in our well-established relationship," continued Moindrot. "UC environments have become so vital to businesses over the past two years as has the need to easily manage and control them. This partnership will offer Cisco PCP users the continuity and flexibility they need when managing their UC environments, as well as giving them access to the full Kurmi suite, which will be available via the Cisco Global Price List for the first time."

#contactcenterworld, @kurmisoftware, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Kurmi Software:
Company LogoKurmi Software develops software solutions that automate, simplify, and reduce the administration cost and provisioning time of Unified Communications and Contact Center platforms (telephony, videoconferencing, email and messaging, plus other collaboration applications). Founded in 2011, with offices in New York, Montreal, Berlin, Rennes, Paris and Dubai, Kurmi Software supports global enterprises with a network of certified partners around the world.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 2)

Read today's tip or listen to it on podcast.

Published: Tuesday, June 21, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

5.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

6.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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