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New York, NY, USA, Sept, 2019 -- Kustomer, a SaaS platform, announced it has added WhatsApp Business to the Kustomer platform and launched its first EU region data center to meet the global needs of its client base. With these additions, Kustomer continues to expand its support for international and multinational businesses who can now provide customer service to WhatsApp's global users on the omnichannel Kustomer platform and have the option to access the entire capabilities of the platform running on isolated infrastructure hosted in Europe.
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"Only Kustomer gives brands a true omnichannel experience by providing a complete picture of their customers, including real-time and historical conversations across all their channels in a single location," said Brad Birnbaum, CEO and Co-founder of Kustomer. "This is one of the key reasons that Kustomer has attracted leading brands from around the world. Introducing WhatsApp to the platform and launching our first EU region extends the platform's omnichannel experience, so no matter where in the world brands do business, they can engage customers wherever it is most impactful, while running on infrastructure optimized to meet their performance and data storage requirements."
Posted by Veronica Silva Cusi, news correspondent
Kustomer is the customer service CRM platform empowering businesses to succeed in today’s customer-first world. Kustomer’s comprehensive solution provides a single view of the customer journey, seamless omnichannel communications, and the ability to automate complex business processes and knowledge management. The company is powering satisfaction and loyalty for people-first brands. Founded by the team that built Assistly, which was sold to Salesforce and became Desk.com, the company is backed by Canaan Partners, Boldstart Ventures, Social Leverage and BoxGroup.
WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
Published: Tuesday, September 24, 2019
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