News : Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality
New York, NY, USA, February, 2017 -- Kustomer, a provider in CRM for support teams, announced a global partnership and integration with Talkdesk, a contact center software provider. Companies can now utilize the cloud-based call-center capabilities of Talkdesk to seamlessly integrate call activity from support teams and voice functionality directly inside the Kustomer platform.
"Our mission is to transform the way support teams work with customers. The Kustomer platform unlocks customer insights from multiple systems, giving support teams the tool they need to provide excellent customer service through email, chat and text," said Brad Birnbaum, CEO and co-founder at Kustomer. "To expand this capability, we needed to integrate voice functionality into our platform. After talking to hundreds of companies, Talkdesk stood out as by far the most popular voice provider and we are honored to partner with them."
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The partnership between the companies opens up the ability for Talkdesk customers to improve the insight and service they deliver to their customers. Using Kustomer, customers can leverage the Talkdesk calling functionality with the data and support capabilities of the Kustomer platform to automate tedious tasks so that support team members can spend more time serving customers.
"Talkdesk is designed on the principle of providing service agents with real-time information about the customer from the first second of a call, so the agent can provide immediate value rather than subject customers to long, frustrating holds," said Tiago Paiva, CEO at Talkdesk. "Kustomer's CRM for support teams provides this information, and when matched with Talkdesk's capabilities, provides a genuinely effortless experience to the customer across channels. We are pleased to count them as our newest partner."
"Having the full customer history in front of us while on a call is incredibly beneficial. Thanks to the Talkdesk integration we are more efficient - our team members solve customer issues faster, with fewer back-and-forth questions needed," said Zach Goldstein, Product Manager, Slice. "The combination of Talkdesk and Kustomer gives us a complete multi-channel solution."
#contactcenterworld, @kustomer, @talkdesk
Posted by Veronica Silva Cusi, news correspondent
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Kustomer is the leading CRM for support teams and provides everything needed to serve customers better. This includes a behavioral customer dashboard, agent intelligence and custom features including objects and workflows. Founded by the team that built Assistly, which was sold to Salesforce and became Desk.com, the company is backed by Canaan Partners, Boldstart Ventures, Social Leverage and BoxGroup.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, February 22, 2017
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