News : Kuwait Sweets Firm Sets Up Contact Center with Avaya
Kuwait City, Kuwait, Feb 16, 2016 -- Chocolateness, a Kuwaiti company specializing in desserts, is partnering with Viacomms Telecom to set up a new contact center system, based on business communications solutions Avaya, a software provider.
The Avaya Contact Center Select solution delivers a unified agent desktop providing a single platform for omni-channel communication, while skills-based routing enables customers to be directed to the most qualified agent based on their choice.
Abdullateef Al Humaidi, general manager & co-founder, Chocolateness said: "For us, Chocolateness is more than a business – it is a concept of all that is good in life. That means ensuring that we deliver the best possible customer service and by partnering with Viacomms Telecom and Avaya we can communicate more effectively with our customers and address head-on the challenges we face as a fast-growing business. Our business has shown dramatic improvement as our customers are much happier at how they can reach us."
Fadi Hani, managing director, Avaya Northern Gulf region noted that businesses of all sizes today need to be able to meet customers’ higher expectations and deliver the right customer experience.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, February 18, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), e...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...