News : Kuwait Sweets Firm Sets Up Contact Center with Avaya
Kuwait City, Kuwait, Feb 16, 2016 -- Chocolateness, a Kuwaiti company specializing in desserts, is partnering with Viacomms Telecom to set up a new contact center system, based on business communications solutions Avaya, a software provider.
The Avaya Contact Center Select solution delivers a unified agent desktop providing a single platform for omni-channel communication, while skills-based routing enables customers to be directed to the most qualified agent based on their choice.
Abdullateef Al Humaidi, general manager & co-founder, Chocolateness said: "For us, Chocolateness is more than a business – it is a concept of all that is good in life. That means ensuring that we deliver the best possible customer service and by partnering with Viacomms Telecom and Avaya we can communicate more effectively with our customers and address head-on the challenges we face as a fast-growing business. Our business has shown dramatic improvement as our customers are much happier at how they can reach us."
Fadi Hani, managing director, Avaya Northern Gulf region noted that businesses of all sizes today need to be able to meet customers’ higher expectations and deliver the right customer experience.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, February 18, 2016