News : Kyivstar Upgrades Customer Feedback System
Kyiv, Ukraine, July 29, 2015 -- Ukrainian mobile operator Kyivstar has introduced the Closed Feedback Loop system, enabling subscribers to send feedback on the quality of various units of the company.
Customers applying to the company over any contact form, including a call centre, the online portal, services centre or other means, can fill in the questionaire about services quality.
Some 150,000 subscribers have evaluated the work quality of the operator over the system in the 50 days since launch.
Posted by Veronica Silva Cusi, news correspondent
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Kyivstar is the number 1 operator in the telecom market of Ukraine. About 25 million customers have chosen its services. Kyivstar is the Ukrainian business unit of the International telecom player VimpelCom Ltd. Kyivstar provides voice and data services through the full range of technologies in wireless and fixed networks, and converged services for large and national companies. Our mission: we make life better by providing telecommunication services of the highest quality. All our actions are subordinate to idea of Active Care about customers. Our vision: to be the best and the most trusted company in Ukraine.
Published: Friday, July 31, 2015