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News : Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Center Experience to Customers

#contactcenterworld, @Five9

New York, NY, USA, Aug., 2022 -- Kyndryl (NYSE: KD), an IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 (NASDAQ: FIVN) to collaborate on cloud-based contact center solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape.

The partnership will leverage the combined strengths of Kyndryl's Digital Workplace Services and its expertise in AI, automation and cognitive analytics, powered by Five9's cloud contact center technology, to deliver Kyndryl's Intelligent Cloud Contact Center (ICCC) platform to new and existing customers.

Kyndryl and Five9 will offer businesses modernized, cloud-enabled service desk capabilities while providing personalized, end-to-end IT support for employees around the world. Together, they will help new and existing customers move legacy contact centers to the cloud, offering a customer support experience.

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"Differentiating on customer experience now demands cloud strategies," said Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics. "Kyndryl's partnership with Five9 will benefit customers and ecosystem partners by providing end-to-end contact center solutions, services, and expertise to help enterprises increase business agility, embrace innovation and accelerate CX transformation."

"Being able to deliver elevated end-user experiences across both employee IT support systems and customer-facing contact centers, Kyndryl and Five9 are building on their current successes together," said Ivan Dopplé, General Manager, Kyndryl Digital Workplace Services Global Practice. "Five9 is a longstanding and trusted partner for Kyndryl's Digital Workplace practice. Strengthening our relationship with Five9 will further accelerate the contact center transformation journeys for our valued customers."

"We're thrilled to announce our reseller agreement and managed services partnership with Kyndryl," said Jake Butterbaugh, Senior Vice President, Five9 Global Partner Sales. "Helping enterprises move away from on-premises solutions to a cloud-based approach provides a more consumer-led experience that empowers agents and engages employees in new and meaningful ways. As our market segment continues to grow, Kyndryl's worldwide presence and operational footprint in over 60 countries will help Five9 continue to expand our global reach."

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com/


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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About Kyndryl:
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider. The company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl’s more than 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75 percent of the Fortune 100.
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Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Monday, August 15, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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