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News : Kyäni Adopts VERB's CRM Platform for Global Launch in Nearly 30 Markets

#contactcenterworld, @VerbTech_Co

Newport Beach, CA, and Salt Lake City, UT, USA, Dec. 3, 2019 -- VERB Technology Company, Inc. (NASDAQ: VERB) ("VERB" or the "Company"), a provider in business-focused interactive video CRM, marketing, and sales enablement applications, announced Kyäni, a health and wellness brand has signed-on to adopt VERB’s interactive video CRM platform, including VERB’s LEARN application, for a global launch in almost 30 of Kyäni’s markets in multiple languages. Kyäni also plans to utilize VERB’s sampling program and back-office reporting tools.

Kyäni offers a variety of health and wellness focused products, ranging from skin care solutions to protein powders. Through the use of VERB’s LEARN app, Kyäni customers can better educate themselves on the health benefits and applications of their full suite of offerings. At the same time, Kyäni business partners can leverage these educational tools to foster brand loyalty and product knowledge, which has been shown to improve customer retention rates. 


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"Having managed our own apps over the years, we are well aware of the challenges and opportunities associated with being a digital-first organization," said Kyäni Chief Information Officer Troy Hiltbrand. "After reviewing the VERB platform, we realized that it would be in our best interest to leverage this powerful technology rather than continuing to manage the process in-house. Utilizing VERB’s platform will allow us to realize additional cost savings and enhance the capabilities of our organization at the same time. We look forward to providing our business partners with more effective tools, which will make them and Kyäni better and more productive."

Global President of Sales for VERB McKinley Oswald added: "Kyäni was a great customer for us over the years as part of our fulfillment business, and we look forward to expanding this relationship to include VERB’s SAAS and technology services. With a rollout of this magnitude, we’ll be able to showcase the scalability of our platform with a major international player, which we expect will translate into meaningful new business opportunities at the global enterprise level."

#contactcenterworld, @VerbTech_Co

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.globenewswire.com


About VERB Technology Company, Inc.:
Company LogoVERB Technology Company, Inc. is rapidly emerging as the market leader in sales and marketing applications utilizing its proprietary interactive video data collection and analysis technology. Following its successful acquisition of Utah-based Sound Concepts, the leading provider of digital tech-based marketing and customer relationship management applications for the direct sales, network marketing and affiliate marketing industries, the newly combined company provides next-generation customer relationship management (“CRM”), lead generation, and video marketing software applications.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Wednesday, December 4, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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