News : L.L. Bean Drops Credit Card Vendor with Maine Call Center
Wilton, ME, USA, July 9, 2018 -- L.L. Bean has switched providers for its branded credit card, dropping a company that has added hundreds of jobs at a western Maine call center in the last decade.
Cards branded with the logo of the Freeport-based outdoor and apparel retailer will now be provided by Citi Retail Services, a branch of Citibank, and use the Mastercard brand, according to a joint statement from the three companies Monday.
Citi will take over the existing L.L. Bean co-brand credit card portfolio from Barclaycard US, the credit card wing of UK-based Barclays bank.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
There are no changes planned at this time at the Wilton call center Barclays operates, a company spokesperson said in an emailed statement.
"We have a very diverse consumer business that extends beyond our relationship with L.L.Bean. We have many more partners, products and customers we service with our various teams in Wilton," the statement said. "There are no changes planned in Wilton at this time. We appreciate L.L.Bean’s partnership for the past nine years and wish them continued success moving forward."
The outdoor gear retailer declined to elaborate on why it made the switch.
"The terms of our relationship with Barclaycard US as the co-branded card provider was ending after 10 years and we decided not to renew that agreement," L.L. Bean spokeswoman Carolyn Beem said in an email. "After a rigorous selection process we selected Citi because of the significantly enhanced customer benefits."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Stop-Start-Continue
More Editorial From L.L. Bean
About L.L. Bean:
L.L.Bean, Inc., branded as L.L.Bean, is an American privately held mail-order, online, and retail company founded in 1912 by Leon Leonwood Bean and currently based in Freeport, Maine, United States.
Published: Tuesday, July 10, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...