JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
News : L.L. Bean Drops Credit Card Vendor with Maine Call Center
Wilton, ME, USA, July 9, 2018 -- L.L. Bean has switched providers for its branded credit card, dropping a company that has added hundreds of jobs at a western Maine call center in the last decade.
Cards branded with the logo of the Freeport-based outdoor and apparel retailer will now be provided by Citi Retail Services, a branch of Citibank, and use the Mastercard brand, according to a joint statement from the three companies Monday.
Citi will take over the existing L.L. Bean co-brand credit card portfolio from Barclaycard US, the credit card wing of UK-based Barclays bank.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
There are no changes planned at this time at the Wilton call center Barclays operates, a company spokesperson said in an emailed statement.
"We have a very diverse consumer business that extends beyond our relationship with L.L.Bean. We have many more partners, products and customers we service with our various teams in Wilton," the statement said. "There are no changes planned in Wilton at this time. We appreciate L.L.Bean’s partnership for the past nine years and wish them continued success moving forward."
The outdoor gear retailer declined to elaborate on why it made the switch.
"The terms of our relationship with Barclaycard US as the co-branded card provider was ending after 10 years and we decided not to renew that agreement," L.L. Bean spokeswoman Carolyn Beem said in an email. "After a rigorous selection process we selected Citi because of the significantly enhanced customer benefits."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Easy Channel Access
More Editorial From L.L. Bean
About L.L. Bean:
L.L.Bean, Inc., branded as L.L.Bean, is an American privately held mail-order, online, and retail company founded in 1912 by Leon Leonwood Bean and currently based in Freeport, Maine, United States.
Published: Tuesday, July 10, 2018
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With ...