News : Labor First Increases Customer Service Efficiency with NewVoiceMedia
NewVoiceMedia, a global provider of omni-channel cloud customer contact technology, announces that retiree benefit management company Labor First has increased its customer service efficiency with its ContactWorld for Service solution.
Labor First helps unions and individual members receive healthcare benefits to meet their retiree health demands. With NewVoiceMedia and Salesforce, Labor First can more effectively address retiree inquiries with the added flexibility to scale team resources in real-time.
"The difference between the way we were operating before and the way we’re working now is absolutely astounding," said David Zawrotny, president of Labor First. "NewVoiceMedia’s ContactWorld for Service solution enabled us to eliminate antiquated and manual call logging processes by automating call recordings and providing rich analytics around each engagement. These efficiency gains have been tremendous and helped us to expand into new markets and verticals. We’ve been going non-stop ever since."
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Published: Thursday, May 28, 2015