News : Labour Court to Decide Legality of 10111 Strike
Johannesburg, South Africa, Oct 19, 2017 -- The Labour Court in Johannesburg will rule this Thursday on whether the on-going strike by 10111 call centre workers is legal.
In July, around 5 000 call centre workers affiliated to police union, Sapu, downed tools after wage talks with the employer dead-locked.
Judge Benita Witcher scolded both parties on Wednesday, insisting that the matter should have been dealt with internally.
"This court has warned, and just recently this court has given a judgment. This court is inundated and it must stop."
The parties approached the court in an urgent basis asking the court to intervene in what is essentially internal disciplinary matters that has to be decided, determined and regulated internally.
If the court intervenes in this process then every time there is a strike that means that the parties can approach the court.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Partnership Tips
More Editorial From South African Police Service
About South African Police Service:
The South African Police Service (SAPS) is the national police force of the Republic of South Africa.
Published: Friday, October 20, 2017
2020 Buyers Guide Analytics
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
Built for data | Designed for business | Empowers teams
CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.
With CallFinder, you get…
100% visibility into agent-customer interactions
100% monitoring of interactions, up from only 5-10%
Scalability of QA reviews with the same size QA team
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
CCube for Business Intelligence
CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect...
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.
1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement.
2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications.
3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications.
4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre...
|7.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
Upcoming EventsSubmit Event