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News : Lack of Proper 911 Emergency System Could Cost Lives

#contactcenterworld

Suva, Fiji, May 29, 2019 -- The national 911 emergency number is ineffective and could cost lives, says the Telecommunications Authority of Fiji (TAF).

"You save time, you save lives in emergency cases," said TAF.

"If there’s a delay in an emergency, even three minutes, that’s a big deal. Three minutes in an emergency costs lives, it costs money, it costs property."

Currently, private telecommunication companies, have their own ways of routing 911 calls. This results in incorrectly routed calls, leaving emergency victims without the help they need.


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Routing Mechanism

"There is no uniform routing mechanism in place; they (telecommunication companies) do it in their own style," said TAF.

If an individual calls 911 from a mobile phone, for example, the effects of this can be devastating.

Individuals hoping to circumvent this issue and simply call the correct authority in the first place may be confronted with a confusing reality.

Unlike many overseas countries that have a single emergency number that is diverted to a national call centre, there are 150 different emergency numbers depending on location and type of emergency listed on the first page of the 2019 Fiji Yellow Pages.

TAF has simplified this by posting six national emergency numbers on their website: 910 for fires, 911 for all emergencies, 913 for electrical emergencies, 915 for national disasters, 917 for Police emergencies and 919 for the crime stoppers help line.

Public Responsibility

However, if individuals don’t memorise all those numbers or aren’t sure which authority can assist with their situation, they may be out of luck. Such was the case of a Nakasi Security Officer who collapsed and died in a shopping centre earlier this month. When a bystander called the Police, they were told there were no available vehicles to help out.

This is understandable since the National Fire Authority, not the Police have ambulances. However, the call was not diverted to the NFA or any other organisation that could have assisted.

According to Fiji Police Chief Operations Officer Assistant Commissioner of Police Maretino Qiolevu, anyone in any emergency situation can call the Police. In extreme emergencies they will contact the relevant authority; otherwise they would advise the individual accordingly he said.

"The emergency numbers which are widely publicised can be used by any person who is in any type of emergency situation. Our operators will take all calls and will inform the relevant authorities if need be," said Mr Qiolevu.

Tragic Death

However, this policy doesn’t seem to be practised as illustrated by the tragic death of the Nakasi security officer.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://fijisun.com.fj


Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Thursday, May 30, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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