News : Lafayette Call Center Closing; 147 to Lose Jobs
Lafayette, IN, USA, July, 2019 -- A Lafayette call center is closing its doors, leaving 147 people without a job. California-based Alorica Inc. sent a letter to the Indiana Department of Workforce Development, notifying the agency of the closure.
Alorica is a national company that provides customer service representatives for a variety of industries. The letter to DWD states the facility is closing the Lafayette site permanently due to "business needs."
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The letter indicates the facility will close between September 27 and October 31.
Most of the jobs are customer service representatives. Alorica also has an office in Indianapolis.
The letter is required by the Worker Adjustment and Retraining Notification Act. WARN is a U.S. labor law that mandates employers with 100 or more employees to provide a 60-day warning of a plant closing or mass layoffs.
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Published: Friday, August 2, 2019