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News : Lafayette Life Enhances Customer Experience with iPipeline's e-Delivery Product

#contactcenterworld

Exton, PA, July, 2019 -- iPipeline, a provider of cloud-based software solutions for the life insurance and financial services industry, announced The Lafayette Life Insurance Company, a Cincinnati-based provider of life, annuity, retirement and pension products, has selected DocFast(R) e-Delivery to enhance its digital customer experience. DocFast(R) streamlines and improves the customer communication experience by digitally enabling reviews, downloads and printing for statements, forms and other important transactional documents.

"It’s difficult to achieve digital transformation in the absence of an e-Delivery solution. Customers have grown accustomed to receiving electronic notifications, handling less paper to speed transactions, and electronically accessing sensitive documents through secure websites. It’s how business is being done today," said Tim Wallace, CEO, iPipeline. "Collecting requirements faster, speeding document deliveries, and avoiding cycle time delays all equate to a more efficient and productive business process. Lafayette Life’s decision to enhance its customer experience with DocFast places it in the company of other top insurers working with us to digitally transform our industry."

"Our customers can expect to have an increasingly digital experience with Lafayette Life. The introduction of iPipeline’s DocFast e-Delivery product, with our current e-Signature capability, reinforces our commitment to making it easier for customers to do digital business with us," said Bryan Dunn, President and CEO, Lafayette Life. "Our goal is to efficiently service the requests made by customers for specific products and services matched to their financial needs. The ability to do this rapidly and securely with e-Delivery is a win-win for us and our customers’ families."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About iPipeline:
Company LogoiPipeline leads its industry in providing the next-generation suite of sales distribution software to the insurance and financial services markets through its on-demand service. iPipeline's channel solutions for carriers, distributors, and producers automate activities for CRM, forms distribution and processing, quotes and illustrations, in Good Order e-Applications, agency management, data services, policy delivery and related services, enabling the insurance industry to market, sell, and process faster.
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