Lahore, Pakistan, Oct 27, 2020 -- The Lahore police have taken the decision of setting up a new helpline. This helpline would be a non-emergency complaint management helpline for registering the complaints against the non-registration of FIRs, illegal detentions, registration of false FIR, faulty investigations, demand of illegal gratification and slackness of duty.
As per the reports, the SSP Administration Usman Bajwa announced that a new helpline would be established at the CCPO office to record complaints.
Interestingly, IGP Police Complaint Centre 8787 is already in a place designated with the same function. Punjab Police had invested much in it and the IGP office would centrally monitor it, making it mandatory for a DSP rank officer to respond to the complaints made at the cell.
Successive IGPs have been bragging about the ‘improved performance’ of the helpline.
A few weeks back, CCPO Umer Shoib Sheikh had proposed court-martial of police officials stating the current complaints management and internal accountability mechanism against police had miserably failed.
Bajwa while proposing his model of non-emergency helpline mentioned that the control room will be set up at CCPO office.
However, the new helpline was a non-emergency helpline. It will be specified for public complaints against police corruption, high handedness, and faulty investigations.
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, October 29, 2020
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