Winnipeg, MB, Canada, July 18, 2022 -- Laivly, a market provider in AI and automation for contact centers, announced the launch of its attended AI platform. Designed to modernize call centers at scale, Laivly turns real-time intelligence into real-time action that drives higher contact center productivity, increases ROI and delivers better customer experience.
The Laivly platform adds a layer of artificial intelligence (AI), machine learning (ML) and automation to any existing technology or across the entire tech stack to streamline workflows, analyze customers on the fly and guide agents to the best possible outcomes.
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"Laivly represents a significant leap forward for call centers worldwide," said Jeff Fettes, CEO and founder of Laivly and co-founder of 24-7 Intouch. "There hasn't been a meaningful change in call center technology or work in more than a decade, and customer service has suffered as a result. Laivly's platform changes all of this with a tool that improves customer care and call center jobs almost overnight — ultimately leading to happier customers, call center agents and companies."
According to analysts at Forrester, two of the biggest priorities for customer service should be "future proofing" the technology stack as well as building a human centered contact center. Both of these priorities align with Laivly's mission.
Powered by AI and machine learning, Laivly combines attended automation with digital adoption to empower customer service agents to deliver superlative service every time, at every touchpoint. Founded in July 2017 as a spin out of contact center 24-7 Intouch and led by a dedicated team of data scientists, developers and researchers,. Laivly is a privately held company based in Winnipeg, Canada.
Published: Thursday, July 21, 2022
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