Lancashire, UK, Jan 28, 2020 -- Businesses using Samsung OfficeServ telephone systems might be surprised to hear that the South Korean tech provider has now stopped selling and supporting these products. However, business telecoms provider Lake Technologies is urging customers not to panic, as they plan to continue stocking parts, delivering repairs and future-proofing Samsung OfficeServ systems by converting them to internet-based VoIP phone system.
What does Samsung’s OfficeServ end of life announcement mean for businesses that currently rely on Samsung OfficeServ telephone systems? For customers of Lake Technologies in Ormskirk, the answer is very little in the short term. "Our message to customers using Samsung OfficeServ telephones is: ‘don’t panic!’" said Jamie Dobson, Operations Manager at Lake Technologies.
"We will continue to stock Samsung OfficeServ parts for repairs and provide ongoing maintenance support for as long as we can," Jamie added. "Lake Technologies has been supporting Samsung OfficeServ phone systems for more than 25 years. We stock all parts for current and legacy systems, and our technical team is fully Samsung accredited to provide ongoing technical support on Samsung OfficeServ telephone systems."
Lake Technologies is a certified Samsung platinum partner, which is the highest level of partner accreditation possible. This underscores their deep understanding of Samsung’s office telephone systems and commitment to delivering quality customer service and support. Businesses can rest assured that even when a product line is retired, Lake Technologies can keep their phone systems functioning perfectly.
"What we don’t know about Samsung Telephone systems is probably not worth knowing," said Jamie. "When you add up all our experience and expertise, Lake Technologies has the knowledge, skills and technology needed to deliver the most comprehensive service possible to all our Samsung telephone customers – now and for the foreseeable future."
"All Samsung telephone systems are equipped to support Voice over Internet Protocol (VoIP) calls," said Jamie. "Lake Technologies has already converted many clients from ISDN2 and ISDN30 lines to VoIP using their existing systems with nominal transition costs. We can offer similar services to any Samsung business telephone users looking to migrate from analogue lines to VoIP and get a head start on the PSTN shutdown."
Posted by Veronica Silva Cusi, news correspondent
Babble is a technology business reimagining how we all work. Founded in 2001, the company has helped 2,000 customers with cloud-based solutions that enhance efficiency, flexibility and customer loyalty.Since it was backed by private equity firm, LDC, in 2017, the company has grown through completing five acquisitions with high recurring revenues. The business has over 10,000 cloud-based users, 10,000 mobile connections and 2,000 CCaaS seats.
About Samsung Electronics:
Samsung Electronics Co., Ltd. is a South Korean multinational electronics company headquartered in Suwon, South Korea.
Published: Thursday, January 30, 2020
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