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#contactcenterworld, @LanguageLine, @Frost_Sullivan
Santa Clara, CA, USA, Feb. 19, 2020 -- Based on its recent analysis of the North American contact center market, Frost & Sullivan has recognized LanguageLine Solutions (LLS) with the Market Leadership Award in the Global Language Services and Translation Industry.
The language services industry has penetrated all aspects of social and economic life. LanguageLine is able to connect its clients to a team of on-demand interpreters via audio or video. The company also schedules interpreters to meet in person across North America, and translates and localizes the written content for dozens of mediums.
"LanguageLine Solutions is the recipient of this prestigious Award for its compelling product line strategy, financial performance, brand reputation and market leadership," Principal Analyst Michael DeSalles said. "LanguageLine has managed its phenomenal growth while at the same time delivering unparalleled quality. The company continues to evaluate and refine its processes for recruiting, hiring, and training linguists."
"Unlike the competition, LanguageLine offers 360 degrees of language access thanks to its significant investments in people, processes and technology, as well as its commitment to Lean Six Sigma principles," DeSalles said. "LanguageLine's diversified revenue and strong client retention demonstrates a stable business model that is poised to dominate a rapidly accelerating market."
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
#contactcenterworld, @LanguageLine, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About LanguageLine Solutions:
LanguageLine Solutions offers language access solutions, over-the-phone, video remote, and onsite interpreting, translation and localization, as well as interpreter and bilingual staff training and assessment.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, February 20, 2020
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