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News : Wholesale Grocery Supply Company in US Powers Mobile Workforce with RingCentral Solution

#contactcenterworld, @ringcentral

Belmont, CA, USA, Nov, 2019 -- RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that it has been selected by C&S Wholesale Grocers, Inc., a wholesale grocery supply company in the US, to enable its growing remote and distributed workforce and boost customer engagement. C&S needed a cloud communications solution that enhances mobility, improves employee collaboration, and integrates with other cloud business applications. 

C&S supplies independent supermarkets, chain stores, military bases, and institutions. Over the course of the past few years, C&S has acquired multiple businesses to enhance its offerings. As a result, C&S accumulated multiple legacy on-premises communications systems in different parts of the country. This challenged employee productivity and has made things difficult for IT to manage as the company scaled its mobile and remote workforce.

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"We are always looking for ways to improve our solutions to enable more productivity and support our future growth needs around mobility, as well as integration of our other business applications," said George Dramalis, Chief Information Officer, C&S Wholesale Grocers. "We needed a unified solution that included messaging, calling, video meetings, conferencing, and contact center. RingCentral enabled us to drive more alignment as their cloud solution was the most comprehensive."

According to Anthony Lobosco, VP of Sales and Marketing at Livtech, the RingCentral partner that orchestrated the solution, "Many of our enterprise clients, like C&S, are making the move to cloud communications to enhance productivity and empower their mobile workforce to work the way they want, with collaboration and teamwork being at the core of the experience. We’re witnessing a lot of growth and interest in unified communications as a service (UCaaS) and contact center as a service (CCaaS), and more often than not, our clients come to us requesting the full RingCentral solution. Their robust capabilities around voice, collaboration, and omnichannel are well-suited for our enterprise clients, and we see this trend continuing to build."

"Innovative enterprises like C&S Wholesale Grocers are rethinking their communications infrastructure to take their business to the next level," said Carson Hostetter, SVP of Worldwide Field Sales, RingCentral. "We’re proud to partner with C&S to enable greater employee collaboration and customer engagement with our cloud communications solution, and we look forward to supporting their future business initiatives."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Monday, November 11, 2019

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

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FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

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Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

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Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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