News : Las Vegas Review Journal Selects VoicePort as Key IVR Partner
Rochester, NY, July 9, 2019 -- The Las Vegas Review Journal has selected VoicePort, LLC as their provider of inbound-self-service using voice recognition IVR as part of a continued drive for improved customer service and experience. This expanded deployment of VoicePort’s cloud-based CircPortÒ IVR will give subscribers more self-serve customer service options.
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Chris Blaser, VP of Audience with The Las Vegas Review Journal, reports that they have been very impressed with the results that the VoicePort outbound calls have brought us. Mr. Blaser stated, "We are confident that our subscribers will benefit from the easier to use inbound customer self-service. We have already received calls from subscribers complimenting us on the new service, which is unheard of."
"Based on VoicePort’s IVR performance with outbound customer service and out partnership approach to account management, The Las Vegas Review Journal opted to expand their partnership with us," said Chris Mann, VoicePort’s President and CEO. "We are proud of our record with LVRJ and our ability to prove our product’s superior ability to help reduce costs for our clients while improving the customer experience at the same time. We look forward to the opportunity to serve their subscribers even more."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Fix It Until You Know The Full Story
More Editorial From VoicePort
VoicePort creates customizable interactive voice response systems utilizing advanced speech recognition technology.
Published: Thursday, July 11, 2019
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