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News : LASTMA Announces Launch of Call Centre with Toll-Free Lines for Effective Traffic Management

#contactcenterworld

Lagos, Nigeria, May 12, 2024 - The Lagos State Traffic Management Agency (LASTMA) is set to inaugurate a call centre with toll-free lines for providing timely assistance and information to road users while also enabling them to report incidents or misconduct by agency personnel on Lagos roads.

Hon. Sola Giwa, the Special Adviser to the Governor on Transport, highlighted that this initiative aims to enhance LASTMA’s reputation and restore public trust in the Agency.

While speaking to Lastma Senior Officers at Oshodi, Hon. Giwa emphasized the centre’s role in promoting professionalism among agency officers when interacting with the public.

The call centre with lines toll-free lines will feature over 10 responders dedicated to addressing traffic management issues and complaints from motorists. "We will introduce dedicated toll-free phone lines for individuals to report any road-related incidents or emergencies," Hon. Giwa stated, underscoring the importance of community engagement in improving road safety.
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Moreover, the Special Adviser confirmed that the call centre will accommodate communication in pidgin and Yoruba, in addition to English, to ensure accessibility for all residents.

Monitoring and prioritizing feedback will be central to the agency’s operations, especially in addressing instances of officer misconduct. Hon. Giwa encouraged the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel.

In line with its commitment to stakeholder engagement, LASTMA will continue discussion with Community Development Associations and transportation sector representatives to foster collaboration in improving traffic management across the state.

Hon. Giwa reaffirmed the agency’s dedication to facilitating the smooth flow of goods and services on Lagos roads, citing recent training of up to 300 Cadet Officers to bolster its operational capacity.

Urging officers to uphold values of empathy, sympathy, and humility, Hon. Giwa emphasized the Agency’s duty to prioritize the safety a bend well-being of road users.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://independent.ng


Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Tuesday, May 14, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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