News : Intelecom Announces Latest Version of Its Contact Center Solution
Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution. This latest release sees the introduction of enhanced web Chat, wallboard and media archive capabilities. In addition, Intelecom now offers a standard integration to customer service platform, Zendesk. The latest product release is designed to provide increased levels of customisation plus boost agent productivity and deliver a faster, highly personalised customer experience.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Børge Astrup, managing director of Intelecom Contact Centre Division commented, "We are continually looking for new ways to help our clients create the best possible customer service environments. Our technology links seamlessly with the customer relationship management (CRM) systems such as Salesforce.com, Microsoft Dynamics and now Zendesk to drive efficiencies and add value to our customers’ lives."
Today's Tip of the Day - The Initial Meeting
More Editorial From Puzzel
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Thursday, December 10, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and...
NOS is a telecommunications and entertainment group which offers fixed and mobile next generation solutions for Pay TV, internet, voice and data to all market segments - Residential, Personal, Corpora...