News : Intelecom Announces Latest Version of Its Contact Center Solution
Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution. This latest release sees the introduction of enhanced web Chat, wallboard and media archive capabilities. In addition, Intelecom now offers a standard integration to customer service platform, Zendesk. The latest product release is designed to provide increased levels of customisation plus boost agent productivity and deliver a faster, highly personalised customer experience.
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Børge Astrup, managing director of Intelecom Contact Centre Division commented, "We are continually looking for new ways to help our clients create the best possible customer service environments. Our technology links seamlessly with the customer relationship management (CRM) systems such as Salesforce.com, Microsoft Dynamics and now Zendesk to drive efficiencies and add value to our customers’ lives."
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Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Thursday, December 10, 2015
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