News : Connect from Intelecom Improves Social Media Interactions
Oct 28, 2014 -- Intelecom Group AS has introduced new functionality and added a series of product enhancements to Connect, the company’s flagship multichannel cloud contact centre solution. Available from the end of October 2014, the latest version of Connect provides more control and availability for contact centre leaders and enables faster, more effective handling of social media requests in a single, integrated application.
Klaas van der Leest, managing director, Intelecom UK Ltd said, "The latest release is designed to put managers and agents in complete control of their contact centre environment using a flexible, cost-efficient, all-in-one package. In an increasingly mobile world where immediacy is critical to successful customer engagement, the latest version of Connect enables organisations to deal with customer enquiries whatever the channel. Intelecom is ISO27001 accredited and therefore understands the real-life security concerns of a growing number of businesses which are demanding the highest levels of security from providers of cloud based services."
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Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
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Published: Wednesday, October 29, 2014