News : Connect from Intelecom Improves Social Media Interactions
Oct 28, 2014 -- Intelecom Group AS has introduced new functionality and added a series of product enhancements to Connect, the company’s flagship multichannel cloud contact centre solution. Available from the end of October 2014, the latest version of Connect provides more control and availability for contact centre leaders and enables faster, more effective handling of social media requests in a single, integrated application.
Klaas van der Leest, managing director, Intelecom UK Ltd said, "The latest release is designed to put managers and agents in complete control of their contact centre environment using a flexible, cost-efficient, all-in-one package. In an increasingly mobile world where immediacy is critical to successful customer engagement, the latest version of Connect enables organisations to deal with customer enquiries whatever the channel. Intelecom is ISO27001 accredited and therefore understands the real-life security concerns of a growing number of businesses which are demanding the highest levels of security from providers of cloud based services."
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Intelecom is a provider of contact management solutions with 16 years’ experience and one of the first to develop a cloud-based contact centre. Connect from Intelecom can be adapted to accommodate one to several thousand concurrent agents using any device, in any location and integrates with multiple applications. Connect is completely multichannel - agents can respond to Phone, Email, Chat, Social Media and SMS enquiries all within the one application.
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Published: Wednesday, October 29, 2014