News : Latest Version of VPI EMPOWER Rated 'Avaya Compliant'
Camarillo, CA, March 11, 2014 -- VPI (Voice Print International), a provider of contact center performance analytics and compliance recording solutions, announces that its VPI Empower Suite is compliant with communications solutions from Avaya, a global provider of business collaboration and communication software and services.
VPI is a long-standing technology partner of the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As an Avaya technology partner, VPI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
"Having worked collaboratively with Avaya for more than a decade, we share a commitment to providing open, standards-based communications and contact center solutions that help customers drive rapid improvements in their business. Our performance management, analytics and call recording solutions enable organizations to quickly identify and solve operational, performance and customer experience management issues, while providing capabilities for compliance and risk management." --Andrew Marsh, president and CEO, VPI
"VPI has unique expertise and dedication to the needs of public safety and helps agencies provide reliable, scalable Next Generation 9-1-1 recording and quality assurance of multimedia communications." --Eric Rossman, vice president, Developer Relations, Avaya
Posted by Veronica Silva Cusi, news correspondent
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About VPI (Voice Print International, Inc.):
Founded in 1994, VPI is a provider of communications recording, analytics and workforce optimization (WFO) software and services. VPI's award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, speech analytics, quality monitoring, business intelligence, workforce management and E-learning. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, March 14, 2014