News : Lattelecom Customer Service is Ranked Best at a Global Contest
Lattelecom Call Centre was ranked the best medium-sized call centre in the Europe, the Middle East and Africa region (EMEA), and was among the TOP3 companies of the categories "Best In Customer Service", "Best Operational Manager", and "Best Trainer".
3rd Place was given to Ms Agnese Kaziniece from Rezekne in the category "Best Operational Manager". 2nd Place was given to Mr Martins Gagainis from Riga in the category "Best Trainer". Another high place – the 2nd place – was awarded to the company in the category "Best in Customer Management", while the highest place by Lattelecom was achieved in the category "Best Contact Center", where the company competed with other medium-sized (up to 200 employees) call centres.
"The best feeling during the contest for us, by the way – the only ones from Latvia –, was that our quality is as good as that of contact centres of global corporations. We ensure the best customer service, and this is why Lattelecom, when speaking about customer service, can be proud to spread the word about Latvia," indicates Ms Kristine Derica, Director of the Call Centre.
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About Kristine Derica:
This is my 12th year working in Lattelecom. I have been in the contact center business only two years. Before I was leading the SME customers’ sales and customer service for three years and my boss who is a member of the board offered me the new challenge to lead the contact center.
Lattelecom is the leading electronic communications service provider in Latvia. Established in 1994, today Lattelecom offers integrated electronic communication and IT services, as well as telecommunications, network design and construction services. In addition, the company also provides data transmission and IT infrastructure solutions, Internet and Contact Centre services, and business process outsourcing.
Published: Monday, June 13, 2016