News : Launch of Identity Document Call Center
Port-au-Prince, Haiti, April, 2017 -- The National Archives of Haiti (ANH), the National Office of Identification (ONI), the Directorate of Immigration and Emigration (DIE) and the Directorate General of Taxes (DGI) launched a Call Center for "Appointments and complaints" regarding the provision of identity documents to the population.
This call center with for unique number "105", will be in operation every working day, from 8:00 am to 4:00 pm, to provide information on the status of applicants' files, to reduce the number of visitors to the offices responsible for receiving applications and to issue identity documents and finally to receive complaints from the applicants.
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In addition, it was confirmed the start shortly of operations of the "one-stop" concept at Verettes, Hinche and Cap-Haïtien. The "one-stop shop" that already operates in the communes of Pétion-ville, Port-au-Prince and Tabarre, brings together key institutions in the delivery of identity documents.
According to the officials of the various entities concerned, these innovations are aimed at fighting corruption, reducing tthe influx at these services, and provide better service to citizens in dignity and respect.
Posted by Veronica Silva Cusi, news correspondent
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