Irving, TX, USA & Hilversum, Netherlands, April 2022 - NEC Corporation of America (NEC), a provider and integrator of advanced IT, communications, and networking solutions, announced the launch of a suite of Workplace Management solutions that complement its UNIVERGE BLUE(R) CLOUD SERVICES to realize the workspace for workforce wellbeing, convenience, safety, and seamless collaboration.
Employees expect flexibility and choice of workplace, and enterprises have a unique opportunity to embrace the digital transformation to enhance organizational resilience, workforce well-being, convenience, and productivity, by creating safer, more sustainable, more automated, and engaging environments for individuals and teams. Smart enterprises adopt digital workspace strategies to create such environments.
With the introduction of UNIVERGE BLUE(R) cloud-based communications services in 2020, NEC has already provided customers with fully integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, providing telephony, collaboration, conferencing, webinars, file sharing/backup, security and more within a single solution.
"Now, with the introduction of five powerful Workplace Management solutions that are dynamically delivered from the cloud, on-premises or hybrid, the workplace is transformed for a safe return to the office that accommodates for a flexible and right-sized environment," said Ram Menghani, President of Product Development for NEC Enterprise Communications Technologies.
Tomorrow’s Smart Workspace– Here
"NEC Smart Workspace brings together advanced applications and real-time data to provide automated, frictionless services that enable a secure, seamless, safe-working, and welcoming customer experience. It also provides a smooth interaction across office locations, campuses, hotels, and events centers. Leveraging technology innovation in the Internet of Things (IoT), Artificial Intelligence (AI), Biometrics, and Cloud Communications improves the way we work and interact in a stimulating environment that maximizes productivity, well-being, safety, convenience and organizational resilience," Menghani said.
The solutions can also be utilized in a variety of industry sectors such as hotels, universities, event centers, retail, finance, and utilities.
Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com
About NEC:
NEC America, Inc. is a provider of communications products, solutions, and services. NEC America serves all communications industries from carriers, to enterprise, to wireless.
Published: Thursday, April 21, 2022
| 3.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
| 4.) |  DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more) |
| 6.) |  CXi - Customer Experience Insights Pointel CXi, the IVR analytics platform, maps the entire customer journey and analyzes calls end-to-end to turn data into actionable insights. Centralized reporting is essential for seamless customer journeys, as it is critical to know where calls are transferred or abandoned. CXi generates multiple reports on IVR performance, the Customer-IVR interactions, and sticking points in the IVR that cause customers to struggle. CXi’s IVR Analytics platform provides a comprehensive understanding of customer engagement. Pointel Customer Experience Insights (CXi) delivers actionable information that enables businesses to reduce customer effort, operational costs and increase contact center effi... (read more) |
NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall