News : Law Ending Wait Times on Customer Service Lines Passes
Dec 8, 2014 -- The Knesset approved the second and third readings of a consumer protection bill authored by MK Eitan Cabel (Labor), who was joined by MKs from the coalition and the opposition.
The bill stipulates that companies which have a customer service line provide the consumer with the option of leaving his contact details and have a representative contact him later, should the waiting time exceed three minutes. This option would apply not only to requests from consumers dealing with faults and flaws, but to any request by a consumer.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Communication Is Key
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, December 10, 2014
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