News : Lawmakers to Hawaiian Airlines: Move your Call Center Back to the Islands
Honolulu, HI, USA, March, 2019 -- There’s growing pressure on Hawaiian Airlines from lawmakers to bring it’s call center in the Philippines back to Hawaii.
The House Labor Committee unanimously approved a draft resolution admonishing the carrier and calling on it to return those 200-plus jobs to the islands.
But Hawaiian Airlines says it’s unlikely that will happen.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
HCR 13/HR 11 blames outsourcing of jobs as a reason for income being drawn away from the state and an increase in unemployment.
The company said it moved the call center in 2007 as it emerged from bankruptcy.
It’s a decision that reportedly helped the company more than double its workforce with 90 percent of its employees now based in Hawaii.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Use Your IVR To Capture Feedback
Published: Friday, March 22, 2019
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to custom...
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily ada...
|DialAmerica Marketing Inc|
DialAmerica, headquartered in Mahwah, New Jersey is one of the nation's privately owned telesolutions companies. We've been around since 1957. Our 5,000 employees work on behalf of our clients every d...
AssisTT, serving in 20 cities and 25 different centers throughout Turkey with approximately 10 thousand employees, is a customer contact point. It also serves as a strategic companion to many public o...