News : Layoffs Announced at Sergeant Bluff, IA Call Center
Sergeant Bluff, Iowa, May 22, 2014 -- Jobs have been cut at a Sergeant Bluff company. 150 employees at Stream learned their current position will no longer exist by the end of July.
Representatives from Convergys, the parent company of Stream, say that a client has made a decision to move one of their programs away from the Sergeant Bluff facility. While it wasn't a performance-based decision, it still means 150 people's jobs are in jeopardy.
Officials with Convergys say that they regret the client's decision to move their support program to another location and away from Sergeant Bluff, but that there's no reason to think the other jobs at Stream are going anywhere. "Lots of different clients from all sorts of different verticals are supported at that location. So this is just one program out of many programs and several clients," Brooke Beiting, Convergys media relations specialist said.
Officials do say that all employees in jeopardy of losing their jobs have the option to apply for jobs at Converges' other facilities.
Converges' closest location to Sergeant Bluff is in Omaha.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergys is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Wednesday, May 28, 2014