News : Layoffs Announced at Sergeant Bluff, IA Call Center
Sergeant Bluff, Iowa, May 22, 2014 -- Jobs have been cut at a Sergeant Bluff company. 150 employees at Stream learned their current position will no longer exist by the end of July.
Representatives from Convergys, the parent company of Stream, say that a client has made a decision to move one of their programs away from the Sergeant Bluff facility. While it wasn't a performance-based decision, it still means 150 people's jobs are in jeopardy.
Officials with Convergys say that they regret the client's decision to move their support program to another location and away from Sergeant Bluff, but that there's no reason to think the other jobs at Stream are going anywhere. "Lots of different clients from all sorts of different verticals are supported at that location. So this is just one program out of many programs and several clients," Brooke Beiting, Convergys media relations specialist said.
Officials do say that all employees in jeopardy of losing their jobs have the option to apply for jobs at Converges' other facilities.
Converges' closest location to Sergeant Bluff is in Omaha.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
More Editorial From Convergys
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Wednesday, May 28, 2014