Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Layoffs at Call Center for United Blood Services
El Paso, Texas, Feb 26, 2014 -- The Blood Systems call center on Concord Street is set to shut down by April 12, forcing more than 100 employees to find a new job.
Blood Systems owns United Blood Services, and the employees working at that location call blood donors across the country to schedule appointments.
The call center's director, Tom Frausto, said these layoffs will not affect local blood drives and donations. However, he said the center could have closed because blood donations are decreasing nationwide.
"That doesn't necessarily mean the demand for blood has decreased, but by centralizing it they'll be able to more efficiently use the resources in one location," Frausto said.
Frausto said the layoffs affect about 100 permanent employees and about 30 part-time employees. He said the El Paso call center's operations will go to an expanding call center in Tempe, Arizona.
He said he's confident any employee who wanted to relocate could transfer there.
Blood Systems is also working with Upper Rio Grande Workforce Solutions to find new jobs for employees affected by the layoffs.
Executive director Lorenzo Reyes said Workforce Solutions expects to place about 90 percent of those employees in new jobs in 10 weeks.
"We work with them on resume writing, maybe work with them on information that may be available and help them find other employment opportunities before they make the decision to move," Reyes said.
Reyes said Workforce Solutions has already been working with Blood Systems and will start working with individual employees soon. He also said Workforce Solutions will hold a job fair for those employees March 12.
"These are mostly employees that are going to college or are working part time with benefits. We're trying to work with companies that will have comparable benefits," Reyes said.
The call center's location will remain open, because about 30 employees who review blood donor paperwork are not affected by the layoffs.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
Published: Tuesday, March 4, 2014