News : LBi Software’s New Version of HR HelpDesk Leverages AI
Melville, NY, USA, June 18, 2019 -- LBi Software, an HR HelpDesk and sports analytics software company, announced the launch of HR HelpDesk Version 7, updating the user interface and adding artificial intelligence to anticipate employee needs and responses in real time.
"Everyone says they’re venturing into AI. We’re actually doing it," said Richard Teed, LBi Software president and COO. "HR HelpDesk is a one-stop shop for an employee’s HR needs and decreases the number of simple requests to HR staff by 75%."
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Version 7 upgrades the technology to be able to read questions in real-time by incorporating Apache Spark’s machine learning library, MLlib, along with Open NLP for natural language processing.
"HRHD 7 empowers employees to solve their own issues in a user-centric portal which gives HR professionals the flexibility in time and resources to work on more meaningful and complicated tasks," LBi HR HelpDesk Product Manager Kim Romano said. "Using AI increases our ability to directly respond to employee needs in a timely manner for an overall better employee experience."
Posted by Veronica Silva Cusi, news correspondent
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About LBi Software:
LBi Software provides precisely engineered, customer-focused software solutions and analytics developed from more than 30 years of experience in HR technology and sports information management. Our flagship solution, LBi HR HelpDesk, is an innovative HR case management and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly. LBi Software’s custom sports analytics solution, LBi Dynasty, creates better sports teams through precise, customized data succinctly delivered to club decision-makers in any format, on any device.
Published: Wednesday, June 19, 2019
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