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News : HfS Research Ranks Concentrix Among Elite “As-a-Service” Providers
Fremont, CA, USA, May 26, 2016 -- Concentrix Corporation is named to the "As-a-Service" Winner’s Circle by analyst firm HfS Research for its contact center operations and strategy, insights, automation, and the use of digital platforms.
The inaugural HfS Customer Contact Operations Blueprint Report ranked 18 service providers and placed only three in the As-a-Service Winner’s Circle based on superior execution, innovation and embodiment of the eight As-a-Service ideals established by the research firm. Concentrix is one of the three.
"We are honored to be recognized as an elite market leader in this first-of-a-kind report," said Concentrix President Chris Caldwell. "Concentrix is different by design and this recognition is a testament to our approach that leverages innovation, automation and investment to drive superior business outcomes for our client partners and the evolution of the As-a-Service marketplace."
"Concentrix demonstrated a blend of operational excellence and forward thinking," said Melissa O’Brien, Research Director, Contact Center and Omnichannel Operations and BPO, HfS. "Concentrix has one of the strongest stories we have heard from contact center service providers embracing the future As-a-Service economy. Most notably, Concentrix is one of the only service providers looking to embed design thinking into engagements with contact center clients from the outset. Concentrix is preparing for the future contact center changes by partnering with technology service providers to help clients write off legacy and explore potential for intelligent automation. Their digital contact center strategy is well complemented by sizeable geographic footprint and scale, a solid talent strategy and strong account management."
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
HfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Published: Monday, May 30, 2016