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News : Leading Analysts Commend Enghouse Interactive
Markham ON, Canada, Feb. 16, 2016 -- Frost & Sullivan, a global research firm, has recognized the Enghouse Interactive Division of Enghouse Systems Limited (TSX:ESL) with the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership.
Based in Mountain View, California, Frost & Sullivan presents the award to companies that develop products that best suit market and client needs. The award lauds price competitiveness, features, ease of use of the product and service effectiveness of the recipient company.
The award, announced February 3, followed Frost & Sullivan's exhaustive analysis of the global contact center market. In September 2015 the firm awarded Enghouse Interactive with its 2015 European Hosted Contact Center Price/Performance Value Leadership award.
"We are honored to receive such high praise from one of the industry's foremost authorities," said Ernie Wallerstein, Enghouse President for the Americas. "Our continued success is a direct result of our relentless drive to provide organizations of all sizes, in all markets, with the tools to maximize the value of each customer interaction."
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, February 18, 2016