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News : Arabian Horse Racing and Breeding Institute Boosts Customer Experience with Altitude Solution
Abu Dhabi, United Arab Emirates, June 23rd, 2016 -- The contact center - an implementation of the Altitude uCI 8 solution at the Festival’s headquarters in the UAE capital - handles the complete marketing and customer service operations of the arabian horse breeding institute and horse racing festival of HH Sheikh Mansoor Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs of the United Arab Emirates.
The specialized contact center handles multichannel customer interactions by phone, email, fax and web. It has been established at the Mangroves Suites by Jannah in the UAE capital to respond to all queries in five languages. The main customer service & helpline campaigns handled by the contact center are related to the HH Sheikh Mansoor Festival events that are organized throughout the year across the world as well as The Wathba Stallions horse breeding activity.
"The new Contact Center has been established to support the global reach of the HH Sheikh Mansoor Festival as well as the expansion of The Wathba Stallions Horse breeding operations. We clearly aim to bring the best customer experience to the global sport of horse racing and to horse breeding." Said Ms Lara Sawaya, Executive Director of the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival. "Providing exceptional service is a key part of Festival and the Wathba Stallions value proposition, and our new Abu Dhabi-based contact center is helping us do exactly that".
"Our work with The Wathba Stallions and the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival is a clear demonstration of how Ibtekkar can provide agile customer interaction management solutions to all vertical segments," said Ahmed Awaad, Head of Operations at Ibtekkar UAE. ‘’I believe the clarity of the vision and the solid functionality provided by Altitude Software was the key to our successful execution of a 15-day contact center project plan."
Posted by Veronica Silva Cusi, news correspondent
Source: Altitude Software
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Friday, June 24, 2016