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News : Tactical TeleSolutions Modernizes Call Center With 3CLogic
Rockville, MD, USA, Aug 25, 2015 -- 3CLogic, a provider of cloud call center software, announced the continued success of Tactical TeleSolutions since migrating from a PBX system to its communications platform. An outsourced contact center, Tactcial TeleSolutions provides lead generation services for companies in the technology, life sciences, healthcare, and bio-tech industries. It’s implementation of 3CLogic comes at a time when businesses are continuing to uncover the merits of moving from restrictive on-premise telephony systems to agile cloud solutions.
Looking to enhance speed, scalability, and cost efficiencies to meet the growing needs of its client base, Tactical TeleSolutions’ decision to implement 3CLogic’s cloud platform came as a part of its ongoing strategy to offer faster deployments and satisfy stricter service level requirements. "The speed and flexibility of 3CLogic is much cheaper and less time consuming than what we were able to achieve with our PBX,", explains Laura Hylton, CEO and Owner at Tactical TeleSolutions, "our team moves fast, but 3CLogic’s solution has given us unparalleled speed."
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About Tactical TeleSolutions:
Tactical TeleSolutions (TTS) is a boutique lead generation agency in San Francisco. TTS was established in 1991 and has developed innovative calling campaigns for Start Ups to Fortune 500 clients.
Published: Thursday, August 27, 2015