News : Contact Center Consulting Firm, Expands Customer Experience Services
Toronto, ON, Canada, March, 2017 -- Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., announced that the company has expanded their customer experience consulting services. Taylor Reach is now offering a suite of Customer Experience services: CX Health Check – a best practice benchmarking service that will allow organizations to gauge and assess the quality and effectiveness of the Customer Experience being delivered by their call or contact centers. CX Snapshotz – offers a deep analysis of live calls across centers, addressing the 3 dimensions having greatest impact on CX. A detailed report is provided, assessing the center from a customer perspective across 30 variables. CX Evaluation – provides a deep analysis of the customer journey as it engages with the contact center against 12 key factors of successful CX.
"More than half of all customer interactions occur in contact center today, yet most organizations do not have any real insight into this critical activity. Customer experience has significant impact on customer satisfaction, loyalty and retention. The customer experience delivered through contact centers, has never been as critical to an organization’s success, as it is today." said Taylor.
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.
Published: Tuesday, March 21, 2017
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