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News : Leading Contact Center Firm, Quality Contact Solutions, Receives SOC 2 Type 2 Certification

#contactcenterworld

Aurora, NE, USA, Dec 13, 2021 -- Quality Contact Solutions, Inc (QCS), an outsource contact center and BPO company, announced that it received its SOC 2 Type 2 certification.

This certification follows an extensive audit performed by A-LIGN ASSURANCE, a cybersecurity, and compliance professional services firm. The audit confirms that Quality Contact Solutions' information security practices, policies, procedures, and operations meet the SOC 2 standards for security, integrity, availability, privacy, and confidentiality.

"Compliance has become an essential component for companies to create trusted relationships with clients," said Angela Garfinkel, President & Founder of Quality Contact Solutions. "Data security is critical in today's business climate. Our clients can be confident that we are committed to and making every investment to establish and maintain the most stringent controls needed to ensure the highest level of security and compliance."

The SOC 2 Type 2 certification is an independent audit assessing internal controls involving security, availability, and confidentiality of the data processed on behalf of customers, as defined by the American Institute of Certified Public Accountants (AICPA) Trust Services Criteria. As part of the audit, Quality Contact Solutions demonstrated robust data protection policies and procedures, including data security, confidentiality and availability of data to those that have permission to access it.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pr.com


About Quality Contact Solutions:
Company LogoQuality Contact Solutions (QCS) is a 100% U.S.-based B2B and B2C telemarketing and call center solutions provider. QCS is PCI Level 1 certified, experienced in many different industry verticals, and has 15 different locations in the U.S.
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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Wednesday, December 15, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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