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News : Bright Pattern and thinkingVoice Deploy Cloud-based Solution
San Bruno, CA, March 3, 2014 -- Bright Pattern, a provider of cloud based contact center software, and thinkingVoice have announced the deployment of an integrated, cloud-based, solution that implements a new model for real-time lead qualification and regulatory compliance.
Changes to the Telephone Consumer Protection Act late last year have tightened restrictions on consumer outreach, and continue to reverberate throughout the contact center industry.
This new, integrated, solution is based on thinkingVoice’s self-service lead management engine and Bright Pattern’s cloud based contact center software. Vertically agnostic, the solution is already in operation serving the education, mortgage, insurance and eldercare services industries.
DC Cullinane, founder and CEO of thinkingVoice, said, "We are deeply embedded in the supply chain, working to establish and sustain best practices around lead qualification, value enhancement and agent workflow. We’re realizing significant operational efficiencies that benefit the entire ecosystem of marketers and advertisers, all of whom need high quality leads to scale their business."
Scott Evanson of Smart Rhino Labs, a digital marketing agency, explained, "Working with service providers or call centers who have the ability to ingest customer information in real-time helps both advertisers and marketers to monetize customer inquiries more efficiently. It also helps validate the data that agents dial to ensure they are in compliance with government regulations.
"thinkingVoice has been nothing but professional and responsive as we've worked with them in recent years. Having a piece of technology that does validation on purchased records in real-time helps the end user get the best return on their media spend by eliminating records with bad data or rejecting records that don’t meet their standards. Having service providers like thinkingVoice in the industry that push for next level performance and efficiency is refreshing."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Wednesday, March 5, 2014