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News : Contact Center Workforce Management Solution CommunityWFM Joins the Talkdesk AppConnect Marketplace

#contactcenterworld, @wfmsg, @talkdesk

Richardson, TX, USA, Apr 10, 2024 - CommunityWFM, a provider of contact center workforce management software solutions, announced the launch of their solution on Talkdesk(R) AppConnect™, enabling businesses to combine their workforce management solution within the Talkdesk CX Cloud™ solution.

Talkdesk AppConnect is a customer experience solutions marketplace featuring a broad range of applications, devices, services, and out-of-the-box integrations that provides businesses with the flexibility to rapidly expand their contact center capabilities

CommunityWFM and Talkdesk collaborated to build an integration that delivers for customers. The integration enables agents to see their schedules, adherence, time-off requests, and additional information directly from within the Talkdesk application. In addition, the entire CommunityWFM solution can be launched by agents through a single click inside Talkdesk. The purpose of this comprehensive initiative is to help contact centers save time and provide a better experience for Talkdesk users.

"We are thrilled to announce our new relationship with Talkdesk," said Daryl Gonos, CEO of CommunityWFM. "Having critical features and functionality from CommunityWFM as a direct part of the Talkdesk Workspace solution positions us uniquely in their ecosystem of partners."

"With the addition of CommunityWFM to Talkdesk AppConnect, businesses can now quickly and easily integrate best-in-class workforce management software into their contact center solution to further enhance the experiences they provide their customers and leverage those experiences to create a competitive advantage in the market," said Chad Haydar, senior vice president, Channels, Talkdesk.

#contactcenterworld, @wfmsg, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About CommunityWFM:
Company LogoThe Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
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About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Thursday, April 11, 2024

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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