News : Contact Centre Outsourcer for the Airline Industry Opens Fifth Base in Malaysia
Kuala Lumpur, Malaysia, Sept 13, 2016 -- Mindpearl, a customer support provider to the aviation industry, opens its fifth base; in Malaysia establishing a reliable customer support solution in the Asian region.
The office base in Shah Alam will complement Mindpearl’s existing global footprint and strengthen its existing multilingual, follow the sun service offering.
Mindpearl is currently strategically located in Australia, Spain, South Africa and Fiji. The Malaysian office will extend its reach in delivering critical customer service solutions to leading names in the aviation sector.
"This is yet another milestone achievement for Mindpearl and our airline industry clients where our award-winning customer support centres across the globe allow us to develop and deliver a superior relationship between our clients and their customers," said William Pattison, Chief Executive Officer at Mindpearl in his speech to the media.
Ir. Siva Ramanathan, Chief Strategy Officer of MDEC said, "Having Mindpearl open an office here speaks volumes in terms of Malaysia’s readiness in supporting global demands. We are proud to have Mindpearl as one of our MSC-status companies and we look forward to building a strong and fruitful relationship with them."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!
More Editorial From Mindpearl
Mindpearl designs, implements and operates multi-channel contact centre solutions around the world.
Published: Friday, September 16, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...