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News : Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience

#contactcenterworld

Denver, CO, USA, Dec. 12, 2023 - Startek(R) (NYSE: SRT), a global customer experience (CX) solutions provider, and Jemena, an Australian energy distributor, announced the impact of their partnership designed to modernize customer experience delivery for Jemena Customers. This strategic collaboration reflects the Startek commitment to effectively combine people, technology and data to deliver customer experience excellence for brands.

Through this partnership, Jemena sought to modernize its call center delivery to better engage its increasingly digital savvy customers and enhance its overall customer experience (CX).

As part of the digital evolution, Startek devised and implemented a digital transformation roadmap, introduced Startek(R) Omnichannel Contact Center, implemented an AI-driven natural language IVR and deployed four natural language voice bots, driven by 112 distinct intents and over 900 initial training use cases.

"The CX transformation delivered by Startek has been a game-changer. Their successful implementation of cutting-edge technology has enhanced customer and employee experience, while showcasing their unwavering dedication to our long-standing partnership. The best-in-class solutions streamlined operations, personalized interactions for customers and delivered efficiency and scalability. This collaboration embodies the Startek commitment to excellence and innovation, solidifying a lasting impact on our business," said Lawrence Henry, Contact Centre Contract Manager, Jemena Networks.

"Startek is proud of our long-standing relationship with Jemena that is built on a strong belief that collaboration makes us stronger and delivers better outcomes," said Dee Arora, VP Operations, Startek Australia. "At Startek, we prioritize building unique solutions around the needs of our clients and their customers. We are delighted to be able to deliver these impressive results for Jemena and look forward to continuing to build on this successful partnership."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About STARTEK:
Company LogoStartek is a global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experience for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.
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Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Wednesday, December 13, 2023

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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