News : STARTEK Selects Spoken Communications as a Technology Partner
Seattle, WA, US, Jan. 21, 2015 -- Spoken Communications, a provider of a cloud based technology platform for the Business Process Outsourcing (BPO) industry, announces that STARTEK has partnered with Spoken to deliver an innovative cloud-based Call Center as a Service (CCaaS) platform to its clients. STARTEK is a contact center and business process outsourcing service company.
"We wanted a solution for our clients that would not only meet our current technology requirements but also provide an adaptive bridge to the future with the strategic vision that STARTEK is shaping in the BPO industry," said Kamalesh Dwivedi, CIO of STARTEK. "Spoken's approach to encapsulate Avaya's voice server platform with layers of advanced technology aligns very well with our scalable and adaptive technology strategy. STARTEK plans to leverage soft switch technology from Spoken in the future."
Posted by Veronica Silva Cusi, news correspondent
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About Spoken Communications:
Spoken Communications is a provider of Cloud based call center as a service (CCaaS) solutions. Currently supporting over 2,000,000 minutes per month in hybrid human-assisted speech recognition, call recording, and virtual phone switch and distribution systems.
About startek USA:
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Monday, January 26, 2015