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News : UK Retailer Halfords Expands 8x8 Cloud Contact Centre and Communications

#contactcenterworld, @8x8

London, UK, Feb 4, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that Halfords, aUK retailer of motoring and cycling services and products, has expanded the company’s deployment of the 8x8 integrated cloud contact centre and communications product to further enhance communications and customer experience.

As part of the company’s digital transformation efforts to improve efficiency and profitability, Halfords was focused on unifying communications and contact centre operations across their three main business divisions - retail, automotive and mobile services. However, their legacy on-premises communications infrastructure was a barrier to achieving this goal, with multiple systems and dated technology.

Following a rigorous procurement process, Halfords selected 8x8 due to platform scalability, flexibility and integrations with Salesforce and Calabrio Teleopti Workforce Management. Initially, Halfords deployed the integrated 8x8 contact centre and communications product across locations to support employees and contact centre agents. Tight CRM integration with 8x8 Contact Centre allows agents to have more informed conversations with customers, and security has been further strengthened as agents can process secure credit card payments using PCI-compliant 8x8 Secure Pay.


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As the business environment changed over the past year, Halfords worked closely with 8x8 to rapidly expand global customer engagement efforts, more than doubling the number of contact centre agents using 8x8.

Gareth Brophy, Head of Customer Support at Halfords said, "It’s so important that we give our customers the experience they expect, whether face-to-face in a retail store, Autocentre or over the phone. Partnering with 8x8 and deploying an integrated cloud contact centre and communications product, enables us to deliver a customer-first strategy, and scale our operations to drive efficiency and profitability."

"Leading organisations like Halfords understand how communications can transform employee and customer experience, especially when driving productivity and customer retention and loyalty efforts are more important than ever for business success," said Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. "As we support Halfords on their digital transformation journey to meet and exceed customer expectations, we look forward to helping them manage and optimise all employee and customer interactions across their multiple business divisions."

#contactcenterworld, @8x8

Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Friday, February 5, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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