Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : UK Retailer Halfords Expands 8x8 Cloud Contact Centre and Communications

#contactcenterworld, @8x8

London, UK, Feb 4, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that Halfords, aUK retailer of motoring and cycling services and products, has expanded the company’s deployment of the 8x8 integrated cloud contact centre and communications product to further enhance communications and customer experience.

As part of the company’s digital transformation efforts to improve efficiency and profitability, Halfords was focused on unifying communications and contact centre operations across their three main business divisions - retail, automotive and mobile services. However, their legacy on-premises communications infrastructure was a barrier to achieving this goal, with multiple systems and dated technology.

Following a rigorous procurement process, Halfords selected 8x8 due to platform scalability, flexibility and integrations with Salesforce and Calabrio Teleopti Workforce Management. Initially, Halfords deployed the integrated 8x8 contact centre and communications product across locations to support employees and contact centre agents. Tight CRM integration with 8x8 Contact Centre allows agents to have more informed conversations with customers, and security has been further strengthened as agents can process secure credit card payments using PCI-compliant 8x8 Secure Pay.

As the business environment changed over the past year, Halfords worked closely with 8x8 to rapidly expand global customer engagement efforts, more than doubling the number of contact centre agents using 8x8.

Gareth Brophy, Head of Customer Support at Halfords said, "It’s so important that we give our customers the experience they expect, whether face-to-face in a retail store, Autocentre or over the phone. Partnering with 8x8 and deploying an integrated cloud contact centre and communications product, enables us to deliver a customer-first strategy, and scale our operations to drive efficiency and profitability."

"Leading organisations like Halfords understand how communications can transform employee and customer experience, especially when driving productivity and customer retention and loyalty efforts are more important than ever for business success," said Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. "As we support Halfords on their digital transformation journey to meet and exceed customer expectations, we look forward to helping them manage and optimise all employee and customer interactions across their multiple business divisions."

#contactcenterworld, @8x8

Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Ask How Can I Help..

Read today's tip or listen to it on podcast.

Published: Friday, February 5, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
 132 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =