News : LeadMaster Announces the Koala Cloud Call Center
Roswell, GA, Oct 23, 2013 -- LeadMaster announces the Koala Cloud Call Center, an integrated solution providing telephony capabilities for the LeadMaster platform. LeadMaster is a provider of SaaS CRM solutions and VOIP phone services.
The Koala solution can be configured for inbound, outbound or both. Each inbound user gets a phone number which can be dialed directly or can be part of an answer group with calls routed through the IVR (e.g. press 1 for sales, 2 for service etc). There are a wide variety of configuration options for the answer groups including: all ring, longest idle agent, round robin, top down, agent with least talk-time, agent with fewest calls, sequentially by agent order and random. The abundance of features in the Koala solution make it a good fit for call centers large and small, as well as virtual call centers.
Russell King, LeadMaster CEO, said, "Integrating a cloud call center solution with the LeadMaster platform provides a critical component that many of our new and existing customers have been asking for. We want to provide our clients with an affordable, easy to use system that is seamlessly integrated. Regardless of whether they want to manage customers, leads and prospects or do email marketing or integrate their website so leads flow in automatically or simply place and receive phone calls, they'll find the solution with LeadMaster."
Posted by Veronica Silva Cusi, news correspondent
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LeadMaster is one of the leading CRM company in Asia-Pacific providing sales and marketing companies’ effective and simple CRM solutions to leverage their business growth. With its 15 years experience as a CRM specialist, LeadMaster has developed and delivered high-value customised products and services, reinforcing its superiority as a CRM service provider. LeadMaster brings innovative and efficient solutions to its customers every day.
Published: Thursday, October 24, 2013