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News : LeEco Partners with HCL Care Services
New Delhi, India, June 22, 2016 -- LeEco, a global internet and technology, announced a strategic alliance with HCL Care Services, a division of HCL Services Ltd., to deliver after-sales service experience to its customers. HCL Services is a wholly owned subsidiary of HCL Infosystems Ltd.
HCL Care Services will provide one-stop solution for all service requirements to Le Eco customers through existing 265 ‘HCL Touch’ centres in more than 240 cities across the country. Customer Services for LeEco phones have already been activated in the 265 HCL Touch multi-brand centres for walk-in-centre support for customers and Supply Chain Support.
Speaking on the strategic partnership, P. Seshachalam, Head-Operations and Vice President, HCL Care Services, said,"We are delighted to tie-up with LeEco, one of the fastest selling Super-phones in India, for providing superior after-sales support for their leading-edge phones. We are confident our state-of-the-art HCL Touch centres will enable LeEco to cater to the Indian markets more effectively and efficiently.This initiative is in line with our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands."
Atul Jain, COO, LeEco India commented, "As a leading Superphone brand in India, we believe that the real test of brand loyalty is the after-sales service that a customer can rely on. In this context, we are happy to partner with HCL Services to cater to the needs of our consumers in a truly professional and timely manner. We have a total of 555 service centres out of which HCL will provide service in 265 centres. We are confident that an eminent and trusted entity like HCL Services will fully support us in serving LeEco’s users in the best possible manner."
Posted by Veronica Silva Cusi, news correspondent
Source: HCL Info Systems
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More Editorial From HCL
HCL Enterprise is a 32-year-old Global Technology and IT enterprise, with operations spanning 23 countries. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage startups. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. HCL Enterprise comprises two companies listed in India, namely HCL Infosystems and HCL Technologies. HCL Infosystems deals with hardware, system integration, network and ICT distribution, solely for the Indian market. HCL Technologies on the other hand, focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 23 countries to deliver solutions across select verticals.
Published: Thursday, June 23, 2016