News : Leeds City Council Deploys Sabio Contact Centre Platform
Leeds, England, July 30, 2019- - Leeds City Council in the UK has selected Sabio to provide a real-time customer satisfaction surveying platform to support its Voice of the Customer programme.
The council will use Sabio's automated Bright Navigator post-call survey tool to capture customer feedback in real-time. It will provide extended intelligence on key customer satisfaction, giving the contact centre team the insights needed to optimise customer engagement. The Sabio system will be deployed across all key customer-facing activities following a successful pilot project with the Housing and Council Tax & Benefits departments.
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Posted by Veronica Silva Cusi, news correspondent
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
About Leeds City Council:
Leeds City Council is the local authority for the City of Leeds metropolitan district of West Yorkshire, England.
Published: Thursday, August 1, 2019
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