News : Legislators Go to Bat for Call Center
Rocky Mount, NC, USA, May 26, 2015 -- Lawmakers from both parties stepped up last week for the good of the Twin Counties. In an N.C. House floor debate over the state budget proposal, they persuaded their colleagues to keep a call center open for operation in Rocky Mount.
Barring a maverick decision to reinstate the cut originally proposed by the House Appropriations committee, the call center for the N.C. Department of Revenue will remain open.
That’s good news for the 69 employees at the center, who won’t have to weigh whether to move. It’s good news for the Rocky Mount economy, which continues to lag behind bigger cities in economic development and job creation. And we’d like to think it’s good news for the rest of the state, as well.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
As Telegram staff writers Lindell Kay and Corey Davis have reported, officials at the Department of Revenue have been pleased with the call center’s performance record. Employees at the center field questions from taxpayers all over North Carolina. Their quick response and attentiveness have been admirable. Other departments of state government could take a lesson.
Congratulations to N.C. Reps. Jeff Collins, R-Nash; Bobbie Richardson, D-Franklin; and Shelly Willingham, D-Edgecombe. They made the case for the center as the state budget proposal was being debated on the House floor last week. Thanks, also, to N.C. Sen. Angela Bryant, D-Nash, who called attention to the proposed closing in the first place.
It’s good to see area lawmakers put aside partisan differences for an important cause. And this was a cause worth advocating.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Recognition
More Editorial From N.C. Department of Revenue
Published: Thursday, May 28, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.