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News : Lemon Business Solutions Juices Up Partnership with Nationwide Storage Provider

#contactcenterworld

Stockton, UK, Aug 11, 2021 -- Lemon Business Solutions, a business outsource provider based in Stockton, is pleased to announce its continued partnership with storage company U Hold The Key, as part of plans to fuel the growth of both North East-headquartered companies.

Lemon, which provides support to businesses and organisations by handling customer support enquiries at its outsourced call centre facilities, has partnered with the storage firm since 2003.

The partnership was put on hiatus due to the pandemic, but is back with more zest thanks to Lemon’s new contact centre software, Genesys Cloud.

Lemon Business Solutions hopes to drive forward U Hold The Key’s growth while providing a reliable and responsive service to its customers across multiple communications channels, including phone and live chat.

Martin Anderson, managing director at Lemon Business solutions said: "We are proud to announce the continuation of our 18-year partnership with U Hold The Key.


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"With our recent investment in the world leading Genesys Cloud Technology and development of its live chat service, I am confident we can provide the UK’s best customer service support to the rapidly growing U Hold The Key.

"Businesses in the North East have been challenged by COVID restrictions, so we’re delighted to be getting back on track with one of our long-standing partners."

Ean Parsons, CEO of the Parsons Container Group, parent company of U Hold The Key said "Lemon has supported the growth of U Hold The Key with out of hours call support since 2003 and during that time both businesses have grown and evolved significantly. Lemon has a lot more to offer us and as an innovative company ourselves, we view the business as a strategic partner as we develop to meet the new expectations of the market place post-pandemic.

"With its new Genesys Cloud software, Lemon can manage a large number of media channels for us and this convinced us to also include our container sales activity in the partnership with this fresh start."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://bdaily.co.uk


Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Wednesday, August 11, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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